Customer privacy notice

Finaccom Limited: This privacy notice outlines what you can expect from us regarding the handling of your personal information.





Contact details


Post :

16 Wintergreen Road,
Red Lodge, BURY ST. EDMUNDS,
Suffolk,
IP28 8WP,
GB

Telephone :

+44 (0)1223207552

Email :

info@finaccom.co.uk



What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Website user information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details
  • Account information, including registration details

We collect or use the following personal information to comply with legal requirements:

  • Name
  • Contact information


Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.


Where we get personal information from

  • Directly from you


How long we keep information

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected


Data Retention Policy Summary

Purpose: This data retention policy ensures compliance with legal requirements, promotes operational efficiency, and protects the security of stored data.

Scope: This policy applies to all contact information collected and stored by the organization.

Retention Period Contact information will be retained for the duration of the individual's relationship with the organization, plus an additional two years after the relationship ends.

Review and DeletionContact information will be reviewed annually. Any outdated or unnecessary data will be securely deleted at the end of the retention period.

Security MeasuresContact information will be stored in secure, encrypted locations. Access to contact information will be restricted to authorized personnel only. Regular security audits will be conducted to ensure data protection measures are effective.

Usage Limitation Contact information will only be used for the purposes for which it was collected, such as communication and customer service.

Compliance and TrainingStaff will be trained on data retention policies and procedures. The organization will comply with all relevant data protection laws and regulations.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

25 October 2024